Delivery:
FREE Delivery on orders over £350. (UK Mainland only!)
We dispatch all Made to Measure/Made to Order orders within 2 - 6 weeks of purchase, whereas standard products within 14 days of purchase. We aim to reduce greenhouse gas emission through consolidated shipments where possible. For example, if you order a standard product together with Made to Measure/Made to Order product, they will arrive together within 2 - 6 weeks of purchase.
When one of our courier partners has collected your order, we'll email you the tracking number and the link so you can track it all the way to the door. If the product arrives damaged, please notify us immediately, do not discard the packaging.
Returns:
All our Roman blinds, curtains and other soft furnishings are made to order and we don’t stock ready made products, therefore, once they are made, they are only suitable for your use. Your order cannot be cancelled or returned unless faulty or not made in accordance with your specifications.
If your product develops a fault we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
We're so confident in the quality of our products, we provide a free, 5 - year guarantee on all of our Roman blinds and curtains.
The below are not considered as faults and therefore cannot be repaired or replaced:
* Fabrics and dyes - normal fading
* Normal tear and wear
* Accident
* Alteration
* Exposure to elements
* Misuse
* Failure to follow measurement, installation, cleaning or maintenance instructions
* Fitted in a non domestic environment
Please do not hesitate to get in touch with our Customer Service if you have any problems whatsoever with one of our products.
