Please note our usual exchange and refund policy does not apply to products that are made to order or made to measure, which cannot be cancelled, returned or exchanged. This does not affect your statutory rights if goods are faulty, or not as described.

Returning a Standard Item

If an item is not the right choice, you may return it for a refund within 14 days of delivery, provided it is in its original, unused condition with all original packaging. Items that have been used, damaged, or are not returned in their original condition are not eligible for a refund.

Please email sales@design-jr.uk before returning any item.

Include the dispatch note with your return and, where possible, provide a tracking number along with a brief explanation for the return.

We recommend obtaining proof of postage and a tracking number from your chosen delivery service, as this will help trace the parcel should any issues arise during transit.

Please note:

  • You are responsible for the cost of returning the item.
  • Original shipping charges are non-refundable.
  • A £6 restocking fee will be deducted from your refund for all standard item returns.
  • If you are returning an item valued at more than £75, we recommend using a tracked delivery service and purchasing appropriate shipping insurance. We cannot guarantee that we will receive your returned item.

Replacing Damaged Items or Missing Parts

If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item to sales@design-jr.uk

You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 3 days of receiving the item, do not discard the packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take up to 14 days for the refund to appear in your bank account, but we will keep you informed at each stage of our process.

The following products will not be eligible for refund (unless faulty or not as described):

  • Products you received over 14 days ago
  • Products without original packaging or labels
  • Products or packaging in poor condition
  • Where a product has been personalized for you, or made to your specific measurements
  • Products that cannot be returned for hygiene reasons

 

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at  sales@design-jr.uk