Please note our usual exchange and refund policy does not apply to products that are made to order or made to measure, which cannot be cancelled, returned or exchanged. This does not affect your statutory rights if goods are faulty, or not as described.
Returning an item
If an item is not the perfect match, you can return it for a refund within 14 days of delivery in the original condition and packaging. If the product is ruined or used the product shall not be refunded. Please email to firstname.lastname@example.org before returning any items!
Make sure to include dispatch note with the return and if possible, please provide us with a tracking number and a brief description of your case.
Design-JR suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Please note that you are responsible for the costs of returning items!
Shipping costs are non-refundable!
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Replacing Damaged Items or Missing Parts
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item to email@example.com
You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 3 days of receiving the item, do not discard the packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take up to 14 days for the refund to appear in your bank account, but we will keep you informed at each stage of our process.
The following products will not be eligible for refund (unless faulty or not as described):
- Products you received over 14 days ago
- Products without original packaging or labels
- Products or packaging in poor condition
- Where a product has been personalized for you, or made to your specific measurements
- Products that cannot be returned for hygiene reasons
Late or Missing Refunds
If you have not received a refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org