This page sets out the terms and conditions on which we sell any of our goods and/or services to you.
These Terms will apply to any contract between us for the sale of our products to you.
Please read these Terms carefully and make sure that you understand them before ordering any products.
Please note, that by ordering any of our products you agree to be bound by these Terms.
1: Our Products
1.1 – The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the colour on the website is a precise reflection of any colour or that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
1.2 – We strongly recommend that you request a sample prior to ordering to check colour and texture. Whilst every attempt will be made by Design-JR to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
1.3 – The Sample Service should be used even if you are making a repeat order as colours can vary from batch to batch.
1.4 – You are entitled to up to 6 free samples under our Sample Service. Should you require anymore we would advise you to place a new order.
1.5 – All products shown on our website are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order and a full refund will be issued.
1.6 – If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our website, we will inform you of this by e-mail and we will not process your order. We will refund the full amount as soon as possible.
1.7 – If you just changed your mind about the product you may be able to get a refund if you are within the cooling-off period (if applicable), but this may be subject to deductions and you will have to pay the costs of return of any product received. This right will only apply if the product you have ordered is not Made to Measure / Made to Order and is a standard product.
1.8 – Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. However, these rights, under the Consumer Contracts Regulations 2013, exclude products that are made to the customer’s specification as Made to Measure/Made to Order products. As the products we manufacture are Made to Measure/Made to Order and are created to the measurements provided by you, the right to change your mind will not apply to any such products purchased from our website. If you want to change any part of your order or cancel your order you will need to contact us within an hour of you placing your order, although if we have started to make the product we will be entitled to withhold from any refund the cost of materials used.
1.9 – How long do I have to change my mind? For standard, non Made to Measure/Made to Order products you have 14 days from the day you (or someone you nominate) receives the goods. As explained above, once we have started the manufacturing of your Made to Measure/Made to Order products, you are not able to cancel the contract.
2: Made to Measure/Made to Order service
2.1 – We cannot accept returns for made to measure curtains or roman blinds that have been made using your incorrect measurements. We possibly will be able to alter the goods, but it will incur additional cost. Because of this it is extremely important that you are sure about the product that you want and the size you require.
2.2 – We advise that you take advantage of our free sample service and read our Measuring Guide before placing an order, Design-JR cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered, and measurements taken are correct. This does not affect your statutory rights.
2.3 – Tolerance levels. All our Made to Measure/Made to Order products are made with a tolerance of between: +/-3cm for curtains, +/-1cm for Roman blinds, +/- 2cm for cushions or dog beds, and +/- 5cm for beanbags. Therefore, if the product fall within the tolerance level mentioned above, it will not be considered faulty or misdescribed.
3: Your rights to make changes
3.1 – If you wish to make a change to the product you have ordered please email us without delay. Please note that we aim to start work on each order received within 1 hour of receipt so any changes you wish to make must be communicated to us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
3.2 – In the event you decide not to proceed with an order we will refund your full deposit only if the work has not been started. Once work has been commenced the value of deposit paid less cost incurred to that point can be refunded.
3.3 – Made to measure products are custom made to your precise requirements. Once made, our products are only suitable for your use, and therefore cannot be cancelled or returned unless faulty or not made in accordance with your
3.4 – Our products such as cushions, beanbags and dog beds are made to order only, therefore once order is placed it cannot be returned, or exchanged. Made to Order product cancellation is subject to Terms & Conditions (see clause 3.2). This doesn’t affect your statutory rights if goods are faulty, or not as described.
4: How to end the contract with us including if you have changed your mind?
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
4.1 – Email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
4.2 – Complete the form on the Contact Information page on our website.
5: Order timescales
5.1 – We aim to produce all Made to Measure, Made to Order and Bespoke products by the estimated delivery date stated on your order. There may be occasions where unforeseen circumstances prevent this. If a delay occurs or is likely to occur, we will make contact to advise you on the revised fulfillment date.
5.2 – If your selected fabric or any other items are currently out of stock, we will notify you immediately. Following your decision, we will either issue a full refund, replace an item with a substitute or amend completion date if you are willing to wait until the item is back in stock.
5.3 – We will not produce partial orders as there may be variations of colour between batches of fabric, therefore if a single item is temporarily unavailable, your entire order will be paused until such a time it can be completed. Using your preferred method of contact we will let you know when your order is complete.
5.4 – We dispatch all Made to Measure / Made to Order orders within 2 – 6 weeks of purchase, all other products withing 14 days of purchase. We aim to reduce greenhouse gas emissions through consolidated shipments whether possible. For example, if you order a standard product together with Made to Measure/Made to Order product, they will arrive together within 2 – 6 weeks of purchase.
6: Alteration service
6.1 – Your curtains, blinds, voiles, ect. will be checked for any faults before any alterations commence. In the event of any delay we will notify you accordingly.
6.2 – We will alter your curtains, blinds, nets, voiles, etc. according to the measurement provided by you. We cannot be held liable if this measurement proves to be inaccurate.
6.3 – Curtains will be returned folded and will not be ironed.
7: Bespoke service
7.1 – There is no limit on the quantity of samples you can order, however, please be advised each fabric swatch is subject to £1 charge plus £3 p&p. This fee will be refunded in full against a subsequent order.
7.2 – In the event you decide not to proceed with the order after you placed it we will refund your full deposit only if the work has not been started. Once work has commenced the value of deposit paid less cost incurred to that point will be refunded.
7.3 – Measuring service with a home consultation is subject to a £75 charge. This fee is refunded against a subsequent order for curtains or roman blinds of over £650. Please note that £75 fee is a contribution only to the cost of the providing this measure service. The measures taken are for Design-JR use only and will not be supplied in the event you choose not to go ahead with an order.
8: Fitting service
8.1 – We reserve the right to make any additional charge if we have to return to your property on a second occasion to complete a fitting started by you, or to make alterations to any goods which may not have been fitted in accordance with our measures.
8.2 – Some windows require us to use long ladders or towers to fit blinds or curtains to them. Usually we have ladders that are long enough and when we do have them their use is included in the Fitting Price. Occasionally we will need to hire additional equipment and when we do, we will try to warn you in advance and to include all related extra costs in the Price. From time to time it is not possible, despite our best endeavors, to predict whether our equipment will either be adequate or, more often, when access through doors and corridors is restricted whether we will be able to get that equipment into the room where the blind or curtain is to be fitted. When that becomes apparent after we have quoted the Price we reserve the right to raise an additional charge for the hire of equipment and any additional labor costs we incur. We will also be entitled to a reasonable extra period of time to complete the job.
8.3 – A fitting service is available in some areas. A quote for fitting is available upon request. Fitting charges are quoted on the basis that we will make one visit to your property and that we are able to obtain good fixings for the tracks, poles, Roman blinds and we are able to obtain unobstructed access to your window on our first visit for fitting.
8.4 – If at the time of fitting the goods it is discovered that due to the condition of your walls or substandard building work good fixings cannot be obtained, or we do not have free unobstructed access to your window, we will not fit the goods ordered until building work necessary to allow us to obtain good fixings has been completed correctly or you have cleared the access to your window. We will not be responsible for carrying out any building work or for moving any items to clear access to your window. We reserve the right to make an additional charge if we have to return to your property on a second occasion to complete the fitting of your goods after such building work has been completed or access cleared.
8.5 – If we have to make a second or subsequent visit to your property to complete the fitting we will add to the Price an additional reasonable sum to compensate us for having to make those visits.
How the contract is formed between you and Design-JR?
- To ensure that we have understood exactly what you wish to buy we do not accept orders in any way other than by our Order Confirmation form used in the way described in paragraph below.
- Our sales process allows you to check your order and amend any errors before submitting your order to us. Please take time to read and check the documents at each stage of the order process.
- Our Order Confirmation form is the final step in the ordering process. We will send you an Order Confirmation form via email when we are confident that we have understood what you want to buy. That is our formal offer to you. To accept that offer you can either reply to our Order Confirmation email, with an email showing ‘Approved’ in the subject box. Please confirm in writing that the Order Confirmation describes exactly what you wish to buy.
- Return the Order Confirmation to us with any amendments on it.
Goods made to your Specification
- Your Order will take approximately 2 to 10 weeks to be ready from the date we receive your approved Order Confirmation and deposit paid unless a specific date has been agreed and is confirmed in the Order Confirmation. Please allow up to a further 10 days for a fitting (if ordered). If your chosen fabric or material is out of stock or found to be faulty, delays may occur.
- Once your Order is ready, we will call you to arrange a date for the fitting (if ordered), or to arrange a convenient date and address for us to deliver.
- If we arrange a collection of goods from you, for whatever reason, you are required to package the goods adequately for transport by courier. We will not be responsible for any damage as a result of poor packaging.
9: Availability & Delivery of your goods
9.1 – All Goods are offered by us subject to availability and we reserve the right to cancel any order placed by you if we have insufficient stock to deliver the Goods you have ordered.
9.2 – All orders (except Bespoke) with an invoice value of more than £350.00 are delivered free of charge on our standard delivery service to all mainland UK addresses.
9.3 – We specify an estimated dispatch time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period.
9.4 – We will deliver the Goods ordered by you to the address you give us for delivery when you place your order. It is your responsibility to ensure that the delivery address is accurate and complete; you must also ensure that there will be somebody to sign for and take delivery of the Goods upon delivery.
9.5 – Please note that we can only deliver products within mainland UK. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
9.6 – When one of our courier partners has collected your order, we will email you a tracking number and link so you can follow it all the way to the door.
9.7 – On rare occasions we may deliver the individual parts of the Goods in installments.
9.8 – If more than one item is ordered we may deliver the Goods in installments and by different couriers
10: Defective and damaged goods
All Design-JR products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us firstname.lastname@example.org. You have 3 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary, arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
11: How we use your personal information
12: Returns & Refunds
Please note our usual exchange and refund policy does not apply to products that are Made to Order/Made to Measure, which cannot be cancelled, returned, or exchanged. This does not affect your statutory rights if goods are faulty, or not as described.
12.1 – Returning an item
If an item is not the perfect match, you can return it for a refund within 14 days of delivery in the original condition and packaging. Please note we will charge £10 re-packaging fee if packaging arrives damaged. If the product is ruined or used the product shall not be refunded. Please contact Design-JR before returning any items!
Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.
Design-JR suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Please note that you are responsible for the costs of returning items!
Shipping costs are non-refundable!
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
12.2 – Replacing Damaged Items or Missing Parts
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item email@example.com
You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 3 days of receiving the item, do not discard the packaging.
12.3 – Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take up to 14 days for the refund to appear in your bank account, but we will keep you informed at each stage of our process.
The following products will not be eligible for refund (unless faulty or not as described):
- Products you received over 14 days ago
- Products without original packaging or labels
- Products or packaging in poor condition
- Where a product has been personalized for you, or made to your specific measurements
- Products that cannot be returned for hygiene reasons
12.4 – Late or Missing Refunds
If you have not received a refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
13: How we may use your personal information
We will use the personal information you provide to us:
13.1 – to supply and deliver the products to you;
13.2 – to process your payment for the products; and
13.3 – if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
13.4 – We will only give your personal information to third parties where the law either requires or allows us to do so.
14: 5 Year Guarantee
When you shop with Design-JR, you are investing in a product that will stand the test of time. We utilise the very best materials and manufacturing methods, ensuring that every product is of a high quality, attractive and functional. We are so confident about the quality of our products that we offer a 5 year guarantee on our Made to Measure/Made to Order products.
If your product develops a fault, we will repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
The below are not considered as faults and therefore cannot be repaired or replaced:
Fabrics and dyes – normal fading
Normal tear and wear
Exposure to elements
Failure to follow measurement, installation, cleaning or maintenance instructions
Fitted in a non domestic environment