Delivery:
We dispatch all Made to Measure/Made to Order orders within 2 - 6 weeks of purchase, whereas Standard products usually within 7 days of purchase, however, dispatch varies. For details, see individual items. We aim to reduce greenhouse gas emission through consolidated shipments where possible. For example, if you order a Standard product together with Made to Measure/Made to Order product, they will arrive together within 2 - 6 weeks of purchase.
When one of our courier partners has collected your order, we'll email you the tracking number and the link so you can track it all the way to the door. If the product arrives damaged, please notify us immediately, do not discard the packaging.
Made to Measure / Made to Order Returns:
All our Roman blinds, Day & Night blinds, curtains and other soft furnishings are made to order and we don’t stock ready-made products, therefore, once they are made, they are only suitable for your use. Your order cannot be cancelled or returned unless faulty or not made in accordance with your specifications.
If your product develops a fault we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
We're so confident in the quality of our products, we provide a free, 5 - year guarantee on all of our Roman blinds and curtains.
The below are not considered as faults and therefore cannot be repaired or replaced:
* Fabrics and dyes - normal fading
* Normal tear and wear
* Accident
* Alteration
* Exposure to elements
* Misuse
* Failure to follow measurement, installation, cleaning or maintenance instructions
* Fitted in a non domestic environment
Please do not hesitate to get in touch with our Sales Team info@design-jr.com if you have any problems whatsoever with one of our products.
Conditions of return:
Returning a Standard item:
If an item is not the perfect match, you can return it for a refund within 14 days of delivery in the original condition and packaging. If the product is ruined or used the product shall not be refunded. Please email to info@design-jr.com before returning any items!
Make sure to include dispatch note with the return and if possible, please provide us with a tracking number and a brief description of your case.
Design-JR suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Please note that you are responsible for the costs of returning items!
Shipping costs are non-refundable!
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Replacing Damaged Items or Missing Parts:
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item to info@design-jr.com
You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 3 days of receiving the item, do not discard the packaging.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take up to 14 days for the refund to appear in your bank account, but we will keep you informed at each stage of our process.
The following products will not be eligible for refund (unless faulty or not as described):
- Products you received over 14 days ago
- Products without original packaging or labels
- Products or packaging in poor condition
- Where a product has been personalized for you, or made to your specific measurements
- Products that cannot be returned for hygiene reasons
Late or Missing Refunds:
If you have not received a refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@design-jr.com
