Delivery & Returns

At Design-JR, we take pride in the quality of our products and the care taken in preparing every order. We want you to shop with confidence, so please read our delivery and returns information before placing your order.

1. Delivery Information

Made-to-Measure & Bespoke Products

Our made-to-measure curtains, Roman blinds and other bespoke soft furnishings are carefully manufactured to your individual specifications.

Orders are generally dispatched within 2–6 weeks, depending on the product, fabric availability and manufacturing requirements.

Standard Products

Standard products, including curtain poles and accessories, are usually dispatched within 7 working days. Some collections, particularly handcrafted, painted or specially ordered items, may require additional time.

Please refer to individual product descriptions for estimated dispatch times.

Combined Orders

Where possible, we consolidate deliveries to reduce unnecessary packaging, transport and environmental impact.

If your order contains both standard and made-to-measure products, we may arrange for them to be delivered together. This could extend the delivery time of your standard items. Any combined delivery arrangements and applicable timescales will be confirmed before your order is finalised.

Dispatch & Tracking

Once your order has been collected by our delivery partner, we will email you a dispatch confirmation, including tracking details where available.

Please note that dispatch times are estimates unless a specific delivery date has been agreed. We will contact you if we become aware of any significant delays.

2. Made-to-Measure & Bespoke Returns

Our made-to-measure curtains, Roman blinds, Day & Night blinds and other personalised soft furnishings are manufactured to your chosen measurements and specifications.

Under the Consumer Contracts Regulations 2013, products made to your specifications or clearly personalised are exempt from the standard 14-day change-of-mind cancellation right.

Once your bespoke order has been accepted, it cannot normally be cancelled, exchanged or returned simply because you have changed your mind.

Please carefully check all measurements, fabric choices, colours and product specifications before confirming your order.

This does not affect your statutory rights if a product is faulty, incorrectly manufactured or not as described.

If you experience a problem with your order, please contact sales@design-jr.uk so we can investigate and arrange an appropriate resolution in accordance with the Consumer Rights Act 2015.

3. Our 5-Year Guarantee

We are proud of our workmanship and offer a complimentary 5-year guarantee on Design-JR manufactured Roman blinds and curtains, subject to the guarantee's terms and conditions.

The guarantee covers qualifying manufacturing defects arising under normal domestic use.

The following are not normally covered by our guarantee:

• Natural fading of fabrics and dyes over time
• Normal wear and tear
• Accidental damage
• Damage caused by misuse or improper handling
• Unauthorised alterations or repairs
• Damage caused by exposure to moisture, excessive sunlight or unsuitable environmental conditions
• Failure to follow the recommended measuring, installation, cleaning or maintenance instructions
• Products installed in commercial or non-domestic environments, unless otherwise agreed in writing

Our guarantee is provided in addition to your statutory consumer rights and does not affect those rights.

If you believe your product has developed a manufacturing defect, please contact sales@design-jr.uk with your order details and photographs of the issue.

4. Returning Standard Products

We understand that sometimes a product may not be quite right for your home.

For eligible standard products purchased online, you have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.

After notifying us of your decision to cancel, you have a further 14 days to return the goods.

How to Arrange a Return

1. Email sales@design-jr.uk with your order number and request to cancel or return the item.
2. We will provide the appropriate return address and instructions.
3. Package your item securely, preferably using its original packaging, and include your order number or dispatch note.
4. Return the item within 14 days of notifying us of your cancellation.

We recommend using a tracked delivery service and retaining proof of postage.

Return Conditions

Returned items should be in their original condition, with all accessories and original packaging included wherever possible.

Customers may inspect the product upon delivery. However, if an item has been used, damaged or handled beyond what is necessary to inspect it, we reserve the right to make a reasonable deduction from the refund to reflect any reduction in its value.

Return Postage Costs

If you change your mind and wish to return an item, you are responsible for arranging and paying for the return postage.

We recommend using a tracked delivery service and keeping proof of postage until your refund has been processed.

If your item arrives damaged, faulty or incorrect, Design-JR will cover reasonable return postage costs or arrange a collection at no additional charge.

No restocking or administration fees apply to returns made under your statutory cancellation rights.

5. Products Excluded from Change-of-Mind Returns

The statutory 14-day cancellation right does not apply to certain products, including:

• Curtains, blinds and other furnishings made to your specific measurements
• Products clearly personalised or customised to your individual requirements
• Other products falling within applicable statutory cancellation exemptions, including certain sealed hygiene-sensitive goods once unsealed

Products manufactured after an order is placed are not necessarily exempt unless they meet a relevant legal exemption.

These exclusions do not affect your statutory rights where products are faulty, damaged, not as described or otherwise fail to meet legal requirements.

6. Damaged, Faulty or Incorrect Items

We carefully inspect and package orders before dispatch. However, if something is not right when your order arrives, we are here to help.

We recommend checking your delivery as soon as possible and reporting any visible damage, missing components or incorrect items within 3 days of receipt, where practical.

Please email sales@design-jr.uk with:

• Your order number
• A description of the issue
• Photographs of the damaged or incorrect product, where possible
• Photographs of the packaging if damage occurred during delivery

Please retain the original packaging until the issue has been assessed, where possible.

Depending on the circumstances and your statutory rights, we will arrange a repair, replacement, refund or another appropriate resolution at no additional cost to you.

Reporting an issue after three days does not affect your statutory consumer rights.

7. Refunds

Once we receive your returned item, we will confirm receipt and assess its condition where appropriate.

For eligible cancellations, refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever is earlier. If goods have not yet been delivered, the applicable refund deadline is 14 days after we are informed of the cancellation.

Where an entire eligible order is cancelled, we will also refund the original standard delivery charge. Any additional amount paid for an upgraded or premium delivery service is non-refundable to the extent permitted by law.

Refunds will be issued to the original payment method, unless you expressly agree otherwise.

Please allow additional time for your bank or payment provider to display the refund in your account.

8. Late or Missing Refunds

If your refund has been confirmed but has not appeared in your account, please check with your bank or payment provider, as processing times can vary.

If you still cannot locate your refund, please contact sales@design-jr.uk, and we will be happy to investigate.

9. Contact Us

If you have any questions regarding delivery, returns, product guarantees or an existing order, please contact our team.

Design-JR

Email: sales@design-jr.uk

Website: www.design-jr.uk

We are always happy to help and aim to resolve any concerns promptly and fairly.

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.