Terms and Conditions
This page sets out the terms and conditions on which we sell any of our goods and/or services to you.
These Terms will apply to any contract between us for the sale of our products to you.
Please read these Terms carefully and make sure that you understand them before ordering any products.
Please note, that by ordering any of our products you agree to be bound by these Terms.
1.1 - There is no limit on quantity of samples you can order, however, please be advised each fabric swatch is subject to £1 charge plus £3 p&p. This fee will be refunded in full against a subsequent order.
1.2 - In the event you decide not to proceed with the order after you placed it we will refund your full deposit only if the work has not been started. Once work has commenced the value of deposit paid less cost incurred to that point will be refunded.
1.3 - Measuring service with a home consultation is subject to a £75 charge. This fee is refunded against a subsequent order for curtains or roman blinds of over £400. Please note that £75 fee is a contribution only to the cost of the providing this measure service. The measures taken are for Design-JR use only and will not be supplied in the event you choose not to go ahead with an order.
1.3 - Curtain fitting will not be provided if no pole or track installed. Installation can be arranged but will incure an additional charge, subject to discussion.
2.Made to Measure service
2.1 - We cannot accept returns for made to measure curtains or roman blinds that have been made using your incorrect measurements. We will be able to alter the goods, but it will incur additional cost.
2.2 - The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the colour on the site is a precise reflection of any colour or that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. We strongly recommend that you request a sample prior to ordering to check colour and texture.
2.3 - All products shown on our website are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order and a full refund will be issued.
2.4 - In the event you decide not to proceed with an order we will refund your full deposit only if the work has not been started. Once work has been commenced the value of deposit paid less cost incurred to that point can be refunded.
2.5 - Made to measure products are custom made to your precise requirements. Once made, our products are only suitable for your use, and therefore cannot be cancelled or returned unless faulty or not made in accordance with your order.
3.1 - Your curtains, blinds, voiles, ect. will be checked for any faults before any alterations commence. In the event of any delay we will notify you accordingly.
3.2 - We will alter your curtains, blinds, nets,voiles, etc. according to the measurement provided by you. We cannot be held liable if this measurement proves to be inaccurate.
4.1 - We aim to produce all Made to Measure and Bespoke products by the estimated delivery date stated on your order. There may be occasions where unforeseen circumstances prevent this. If a delay occurs or is likely to occur we will make contact to advise you on the revised fulfilment date.
4.2 - If your selected fabric or any other items are currently out of stock we will notify you immediately. Following your decision we will either issue a full refund, replace an item with a substitute or amend completion date if you are willing to wait until the the item is back in stock.
4.3 - We will not produce partial orders as there may be variations of colour between batches of fabric, therefore if a single item is temporarily unavailable, your entire order will be paused until such a time it can be completed. Using your preferred method of contact we will let you know when your order is complete.
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